Home Care Preferred in London & Hertfordshire - Client Handbook

When a client starts services with Home Care Preferred in London & Hertfordshire they are provided with a hard copy of a Client Handbook. This document is often referred to as a “Service User’s Guide”

This document provides practical information relating to services at Home Care Preferred in London & Hertfordshire including key contact telephone numbers and statement of purpose.

What our customers say

“Excellent service, very reliable, caring. I received just the support I needed. The staff member was very kind and reassuring.”

Lucia

“I have been delighted with the warmth and care I have received! Very, very good. Excellent value for money!”

John F

“I have found the carers to be extremely valuable during my time of recovery post-operation. They have also taken care of my husband who has dementia.”

R.H

“Home Care Preferred were very professional and easy to deal with. The carer was attentive and pleasant and did everything we asked her to do and more. Very easy people to communicate with using emails – as I live in Australia”

Jackie N

“In the 6 years of having working closely with at least 3 agencies, and 11 carers, this is the first time I have found cares who have been so spot on, loving, gentle, friendly, warm and genuine. They stick to the routine and my nana is happy as can be. They are consistent, on time, work well together and so very helpful and positive. So grateful and happy.”

Jacquine G

“Home Care Preferred were very professional and easy to deal with. The carer was attentive and pleasant and did everything we asked her to do and more. Very easy people to communicate with using emails – as I live in Australia.”

Jackie N

“This is my first experience of needing help at home. I have been very impressed by the standards of best practice employed by Home Care Preferred. By the intelligent and well informed standards of care. The willingness and ability to help in any way needed or requested. Also the meticulous attention to checks that the care given is accurate and of high quality. The courtesy of keeping client informed of any changes.”

P.B

“My parents are really delighted with the care and assistance that the carer provides to them. He always arrives promptly and my dad who is 91 is so grateful for help washing and dressing, it makes him much less tired and able to cope and enjoy his day. The carer is very kind, patient and aware of both my parent’s physical capacities. He is also excellent company and is just a pleasure. The carer organises my father’s medication, gives it to him, puts in his hearing aids, helps wash and dress him and gives him breakfast, He recognises my father’s need for engagement and they have good chats. I feel my parents are in the best and safest hands and that is all you can ask for.”

Jude D