CQC is a government body that are responsible for inspecting and regulating all care providers including hospitals, GP’s, Dentists, hospitals, care homes and home care providers. Inspections typically take place once a year at which time all aspects of the service are inspected.
A report is issued and if the service is not adhering to standards then an action plan needs to be made by the service provider. CQC look for services to be: Safe; Effective; Caring; Responsive and Well led. All reports are made available to the public and these can be viewed on CQC website www.cqc.org.uk In addition these can be found at libraries and every registered provider should have a copy of their latest report at their office and ideally on their website.
If service users wish to complain about a service provider, they can contact CQC who will investigate the complaint. Details are available on the CQC website.
Service Providers are categorised as follows.
The service is performing exceptionally well.
The service is performing well and meeting our expectations.
The service isn’t performing as well as it should and we have told the service how it must improve.
The service is performing badly and we’ve taken action against the person or organisation that runs it.